One of the biggest challenges in operating a contact center is the matter of quality of service. Callision’s AI-powered “Magic QA” tool allows companies to focus their quality assurance resources on problematic interactions instead of listening to every single call to achieve any substantial level of accuracy.

With Callision you can:

• Automagically locate problematic interactions and send them to managers for review
• Set up phone numbers, voice menus, call queues, conference bridges, and call recording in three clicks or less
• Increase answer rates by up to 34% and first call resolution by up to 52%
• Manage multiple sales or support departments in one simple, live dashboard
• See how you are doing, and do better

Reduce staff expenses, close more deals per agent, increase customer satisfaction, and gain a clear visibility of resource leaks!